eduplayTerms of Use

When you create an account on eduplay, you enter into a direct relationship with us. We set out here the conditions under which our platform operates, what we expect from users, and what protections and responsibilities apply to both sides. These terms apply to all access to eduplay—whether via Android app, iOS browser, or desktop.

Our platform offers sportsbook markets (football, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets. We operate only in jurisdictions where local law permits. By opening an account on eduplay, you confirm that you access our service only where it is lawful to do so, and that you comply with all applicable regulations in your jurisdiction.

This page explains the key terms that govern your use of eduplay—account eligibility, deposit and withdrawal procedures, bonus conditions, dispute handling, and our commitment to fair play and data security.

Account eligibility and registration conditions on eduplay

We at eduplay require all users to be of legal age in their jurisdiction and to provide accurate personal information during registration. You must supply your full legal name, email address, phone number, and a government-issued ID (KTP, passport, or driving licence) for verification purposes. We use this information to confirm your identity, prevent fraud, and comply with anti-money-laundering regulations.

Your account is personal and non-transferable. You are solely responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access, contact our customer support team immediately. We will not hold you liable for unauthorized use if you report it promptly and did not contribute to the compromise through negligence.

We reserve the right to refuse account creation, suspend, or close any account that violates our terms, engages in fraudulent activity, or accesses eduplay from a prohibited jurisdiction. Account closure is permanent unless we determine it was made in error. Upon closure, any remaining balance is subject to our withdrawal procedures and regulatory obligations.

Deposits, withdrawals, and payment terms on eduplay

We accept deposits via e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet, and virtual accounts for mobile banking, local payment, online payment, and e-wallet. Minimum and maximum deposit amounts vary by payment method and are displayed at the time of deposit. We do not charge deposit fees on our side; your payment provider may impose charges. Deposits are processed instantly for e-wallets and typically within minutes for bank transfers.

To withdraw funds from your eduplay account, you must request a cashout from your account menu. We process withdrawal requests during standard business hours. Most e-wallet withdrawals complete within an hour; bank transfers may take until the next business day. All withdrawals are subject to verification checks—we may request proof of payment method ownership or identity confirmation before releasing funds.

We reserve the right to hold or delay withdrawal requests if we detect suspicious activity, if compliance verification is required, or if the withdrawal destination does not match your verified payment method. In such cases, we will notify you of the reason and the steps needed to complete your request. We do not process withdrawals to third-party accounts or to destinations different from your deposit source without prior written approval.

Bonuses, promotions, and fair play on eduplay

We at eduplay may offer welcome bonuses, seasonal promotions, or loyalty rewards. Any bonus is subject to specific terms and conditions displayed at the time of offer. Bonuses are non-transferable and may carry wagering requirements (the amount you must place as selections or wagers before bonus funds become withdrawable). We reserve the right to modify, suspend, or withdraw any promotion at any time with notice.

All games on our platform are run by certified software providers and use random-number generation or live dealing to ensure fair outcomes. We do not manipulate odds, settle results unfairly, or favor any user. Settlement on sportsbook markets follows official league and sporting body results. Live-dealer games are streamed in real time from our licensed studios. Slot games use independently audited RNG (random-number generator) systems.

If you believe a game result is unfair or a settlement is incorrect, contact our customer support team with your account reference and game ID. We will investigate and provide a written explanation of the settlement. Disputes must be raised within 90 days of the disputed event. If we determine an error occurred, we will correct your account balance accordingly.

Wagering requirement

A condition attached to some bonuses requiring you to place selections or wagers of a specified amount before bonus funds are withdrawable.

RNG (random-number generator)

An independently certified system that generates unpredictable outcomes for slot games and other chance-based selections, ensuring fairness.

Settlement

The final determination of a market outcome, after which your account is credited or debited according to the result and your selections.

Data protection and account security

We at eduplay protect your personal information using industry-standard encryption and security protocols. Your identity documents, payment details, and account activity are stored securely and used only for account verification, fraud prevention, and regulatory compliance. We do not sell your data to third parties, though we may share it with payment processors, anti-fraud services, and regulatory authorities where legally required.

You have the right to access, correct, or request deletion of your personal data, subject to regulatory retention requirements. Contact our customer support team to exercise these rights. We retain account data and transaction records for a minimum of seven years for compliance purposes, even after account closure.

We implement responsible measures to prevent unauthorized access, but no system is completely secure. You are responsible for using strong passwords, enabling biometric or PIN authentication on your mobile device, and not sharing your login credentials. If your account is compromised, report it immediately to avoid unauthorized activity.

Dispute resolution and governing law

If you have a dispute with eduplay regarding your account, a settlement, or any other matter, we encourage you to contact our customer support team first. We will investigate your concern and provide a detailed written response. If you remain dissatisfied, you can escalate your complaint to a manager or request formal mediation.

Our terms of use and all disputes are governed by the laws applicable to our jurisdiction of operation. By using eduplay, you agree to submit to the exclusive jurisdiction of our designated dispute-resolution process. Any legal action must be brought within one year of the event that triggered the dispute, or it is barred.

We reserve the right to pursue legal remedies if you breach these terms, engage in fraud, or violate applicable law. You agree to reimburse us for any costs incurred in enforcing our rights, including legal fees.

Jurisdiction notice and service availability

Our services on eduplay are available only where applicable local law permits online gaming and sportsbook wagering. Before opening an account, you are responsible for verifying that access and use of eduplay comply with your jurisdiction's regulations. We do not operate in jurisdictions where our services are prohibited by law.

If we detect account activity from a prohibited jurisdiction or if local law changes to prohibit our services in your region, we reserve the right to restrict access, suspend, or close your account immediately. Any remaining balance will be held subject to local regulatory requirements. We recommend that all users in cities like Jakarta, Surabaya, Bandung, and Medan verify local legal status before opening an account.

Amendments to our eduplay terms

We may update these terms at any time to reflect changes in our operations, regulatory requirements, or business needs. Significant amendments will be communicated to you via email or an in-app notification. Your continued use of eduplay after such notice constitutes acceptance of the updated terms. If you do not agree to amended terms, you may request account closure.

The most current version of our terms is always available on this page. We recommend reviewing our terms periodically, especially before major events like Liga 1 finals, Piala Indonesia tournaments, or holiday periods like Idul Fitri or Idul Adha, when promotions or rule changes may apply.

Our commitment to fair and transparent service

We at eduplay operate with transparency and fairness at the core of our platform. Our sportsbook odds are set based on market conditions and risk management, not to manipulate outcomes. Our live-dealer studios use professional dealers and multi-camera streams, ensuring you see genuine play. Our slot games are certified by independent auditors and use RNG systems you can trust.

We enforce strict anti-fraud measures to protect all users. We monitor for suspicious patterns, collusion, and abuse of bonuses. Users who breach our terms may have their accounts suspended or closed, and their funds may be forfeited.

For questions about these terms, account policies, payment procedures, or any other aspect of eduplay, contact our customer support team via in-app chat, email, or the help centre. We are available during business hours and aim to respond to all enquiries promptly.